Store Interactions

Engage with customers in a video chat  before they visit your store

Drive more customers into your stores by connecting your sales associates with your customers online, in-store and in-between. 

Offer live shopping from your store with text, voice and video chat interactions to allow for pre-purchase interactions and drive more customers to your stores. Buy-Online Pick-up In-Store, Click & Collect and more allow you to even reach your customers when your stores are closed.  

79%

of companies say that live chat also has a positive impact on sales revenue and customer loyalty.

Store closed? Bring the in-store experience to your customers online

Connect your customers with your store associates in real-time through text, voice and video chat interaction. Give your customers, especially in times of distancing, the possibility to keep the personal relationship with an emotional and human touch.

Your Sales Associates of today are your influencer of tomorrow!

Give your customers the opportunity to video chat with your sales associates even when the doors are closed. Show new collections , sizes and colors by exchanging video, text, images or voice.

Better customer understanding in-store

Customers inform themselves online before they visit your store. Understand your customers shopping behaviour in-store by linking their profiles online and offline.

Overview through Interaction Dashboard
Overview through Interaction Dashboard

Better customer understanding in-store

Customers inform themselves online before they visit your store. Understand your customers shopping behaviour in-store by linking their profiles online and offline.

automatic messages to customer

Retain customers  with in-store availability notifications

Turn empty shelves into revenue opportunities and increased customer retention. Inform visitors about product availabilities in your brick-and-mortar store even after they have left the store.

More ROI with customer reviews

Enhance the in-store experience for your customers by asking for feedback and opinions directly in your local store.

Reviews from different sources in one inbox
Reviews from different sources in one inbox

More ROI with customer reviews

Enhance the in-store experience for your customers by asking for feedback and opinions directly in your local store.

Mobile checkout to save safe

Reduce waiting times in-store with mobile checkout

Allow customers to reserve, checkout and pay with digital and shoppable touchpoints. Give your customers the opportunity of mobile checkout and recover the 54% of abandon carts due to long waiting times at the checkout in-store.

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