Customer Interactions

Improve conversion rate at scale with an emotional touch

Manage all interactions in real-time and at scale

Engage with your customers at every customer touchpoint, anytime and anywhere. Generate more leads and convert them to become customers and loyal fans. Regain abandoned cart or retain existing customers with automated reminder messages.

64-80%

of consumers expect companies to respond and interact with them across channels in real time.

Be where your customers are! Offer them various interaction options

Your customers prefer different channels, messengers and touchpoints to interact with your sales associates. Be visible and interact with them from everywhere in real-time. Offer your sales team remote selling options to interact and engage with your customers via online text messaging, voice and video chat.

Chat with customers like humans

Your shoppers have specific questions and just want a real salesperson to help them find the right information and product. Help customers easily find the right product. Give them the convenience to complete the purchase or reserve in-store from every digital touchpoint without leaving the conversation.

Keep your customer engaged even when they leave the interaction

Every customer counts. Win back customers that leave the interaction with automated messages to improve abandoned cart and conversion rate.

automatically sending messages to bring customer back

Keep your customer engaged even when they leave the interaction

Every customer counts. Win back customers that leave the interaction with automated messages to improve abandoned cart and conversion rate.

Gain visibility into every interaction

Keep track of your teams interactions to understand how your visitors interact with your business. Keep the team motivated and engaged with the mPocket Interaction Dashboard.