Easy handling of all interactions
With just one click, you can keep all your conversations, customer inquiries from Facebook, Google Maps and others clearly structured in your mPocket inbox. You can easily assign all incoming messages to your existing customers and automatically send replies.
Reach more customers & turn them into fans
With mPocket you can reach even more customers. mPocket Engage helps you to easily connect with customers on the channels they prefer. Start on social media, continue in a messenger and pick up the conversation with personalized SMS. Engage with your customers where and how they want to interact with you and drive more customers back into your store.
With the mPocket Dashboard you have an overview of all inquiries, whether pending or completed, allowing you to assign customers and tasks to specific staff members or support your team in the customer service. You can add customer requests, inquiries or orders directly in the mPocket app.
More features for more customers
All your to-dos at a glance
Video Chat Consultation
Personal consultation on-site via video chat
Answer FAQs automated
Save time and answer frequent questions automatically
Voice input for orders
Simply record orders digitally into your overview via voice recording
What retailers say
“Digital Sales Channels like Social Media have to become an integral part of our everyday lives – especially in brick-and-mortar retail. Over the last couple of years the shopping behavior and customer expectations in the retail industry have changed fundamentally. The majority of todays’ customers start their shopping journey online – long before they enters a store. A lot happens online on all sorts of platforms, like Google, Facebook, Instagram and especially local search. These “digital shopping windows” are like new revenue channels. It is crucial for us as brick-and-mortar retailers to be present and visible.”