Masters of Moment

What's the golden rule for ensuring productivity - could it be that CS professionals should optimize for efficiency, not the volume of tasks?
Reading time: 2 minutes

If I had to stick to one rule and name it as the golden one, it would be simplicity. But as for many aspects in life in general there is not that one and only recipe that covers all. To achieve the best productivity, you need to define a strategical goal, split it into objectives and link them to the objectives respectively point out their values for your overhead goals. Based on that you can categorize and therefore prioritize the single tasks. Flexibility and adaptability are in fast moving times an absolute requirement. Therefore: keep it simple. The right digital tool will help you keeping the overview of your tasks for you and your team, to divide them into categories and prioritize them. Nothing will be forgotten, done twice or untraceable. You will stand a better chance at getting things done in the day. You might then have the opportunity to go home and relax, instead of taking your work home with you, or worrying about anything that has been left unfinished. Bring your team of customer service professionals to the next level of productivity so they can focus on what matters the most: your customers.” Markus Demirci, founder and CEO of mPocket.

Learn more about productivity within your team and how digitization and automation level it up.
In case you missed the yesterday’s live talk between Markus and Alan from Freshworks “How to prioritize tasks and improve productivity?” click here or check our blogposts about the relation between attention and productivity, how setting priorities and personal strengths can improve productivity and how managers can support their teams in being productive

Like what you’re reading? Sign up to our newsletter and be the first to hear about the latest on news about automation and digitization in customer service, retail and gastronomy. If you want to know more about automating your customer service or to get your sales team to a higher level of productivity, check our website contact us directly at hallo@mpocket.io.

*For reasons of better legibility only the simultaneous use of male and female language forms is not used. All personal names apply to both genders.

Jasmin Janson

Marketing & Communication Manager mPocket

Stay up to date!