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Reduce your paperwork & ecological footprint with mPocket

Reduce your paperwork & ecological footprint with mPocket

"Paperwork & notes were yesterday"

– bring more structure to the everyday work of your sales team.
Reading time: 3 minutes

I’ll just write it down quickly“, “A customer just called for you, I noted everything for you.” Who is familiar with situations like these and then the small colorful Post-Its or DINA4 sheets with notes in various handwritings and font sizes somewhere on a pile? Paperwork 1.0. It is very risky if you simply forget the note. True to the motto “out of hand, out of sight – out of mind”. How can you as a salesperson avoid this paperwork and bring more structure to your daily tasks? And at the same time simply reduce your ecological footprint?

The answer is: Conveniently with your digital activity board from mPocket. On average, Germans use their smartphones for 2.5 hours a day, so why not avoid the paperwork behind the counter and save the paper notes?

From the Post-It to the App

Do not longer write your upcoming tasks on pieces of paper, but enter them directly on your smartphone into the Activity Board in your mPocket app. Thus, you have all your tasks and customer wishes always at a glance, clearly noted in a list. Because we all know it: Sometimes we come to work and there are already some stacks of paper ready to be processed and the feeling of swimming in work again is spreading. Not only can this directly ruin the motivation to work, but you feel stressed right at the beginning. In your Activity Board you can see at a glance which tasks are still pending without having to search and scroll through for a long time.

Assign work with one click

Sometimes there is one or the other customer request that does not fall into one’s own area of responsibility or a colleague could solve it much better. Thus, the note moves from one employee to another and can quickly get lost. With mPocket you can not only enter all your tasks directly into the Activity Board, but you can also assign tasks and customers to another colleague with only one click. In this way you, together as a team, can fulfill customer requests in an even simpler and more structured way and guarantee that every note is found and processed.

You just have the mobile phone in your hand very quickly, if you develop it into a routine, it’s just a great way to keep track of all the small tasks you have. […] All of our employees have given us feedback that they think it’s super cool because it allows them to structure their tasks even better.Fabrizio Bruno, owner MPhone Radolfzell & mPocket customer

We at mPocket not only want to help you and your entire sales team to get more structure in your everyday work behind the sales counter, but also reduce your paper consumption and thus also improve your ecological footprint. Let’s find out together how many pieces of paper you could save within your team. Request a demo version of mPocket for your company or contact us directly at hallo@mpocket.io. We are definitely looking forward to hearing from you.

*For reasons of better legibility only the simultaneous use of male and female language forms is not used. All personal names apply to both genders.

Carolin Becker

Marketing mPocket

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100th Blogpost live – Who/what stands behind it?

100th Blogpost live – Who/what stands behind it?

100th Blogpost German & English live

Content is King and the people behind it are Queens.
Reading time: 5 minutes

100 blog posts live on our mPocket news page 🥳 – we think that’s a reason to celebrate and to pat ourselves on the back. Because we think: Content might be king, but the person behind it is the queen. All content creators and bloggers out there know: You don’t just shake a good post out of your sleeve but invest a lot of time and effort before the “publish” button can finally be pressed. Always having in mind “What will people think of this text, how many views or potential customers will it generate?

But how exactly does the creation of a blog post really work? Does anyone just start writing?

The topic with the topic

Behind every blog post that has been posted for you here or on other blogs, there are people who have spent a lot of time thinking about it. People who want to achieve a self-set goal with every new text. Be it to reach new newsletter subscribers, followers or potential customers and to convince them of the company or your own person. People who have thought long beforehand which topic could interest the target group, which topic is relevant to them and offers them the added value. A topic that must also fit the company, the person, the blog and the product or service at the same time.

Research, research, research

Finding a topic is just the beginning and this usually starts with research and an exchange and brainstorming with other team members. As soon as a suitable topic is found, it is a matter of structuring all the thoughts the copywriter has on the topic in such a way that the blog post has a reccurring thread which motivates the readers to continue reading even after the introduction. But as simple as it sounds, thoughts alone are of course not enough and the research continues. Every topic wants to be verified and preferably filled with many sources and exciting information and studies. Technical literature, social media and suitable blogs from other authors are browsed to find information that will excite the target group.

Tip, tip – top

Again, writing is all about the target group – the readers. It is best for the copywriter to write in their words in order to address them directly, to arouse a feeling with the article and to give them a solution and added value. It starts with the headline itself. It should be formulated in such a way that it directly addresses exactly this target group. Let’s be honest, if the headline doesn’t appeal to us, the probability that we will look at a text at all is low. Then comes the so-called search engine optimization (SEO), which ensures that the article is also visible and findable for the target group online in the search engines. Do people actually search for the keywords that I used in my main title and subheadings? All these thoughts are important before the text is even written.

After the heading comes the first paragraph, the introduction. Above all, this must keep what was promised in the headline and teased to the reader. In the rest of the text, it is important to continue the suspense and to feed the customer with information and added value until the end of the article. On top of that, the internal and external links must not be forgotten. We want our article to be found and not to forget any of our references and links. Readers should not only read the new text, but also other suitable older contributions from us so we link our existing blog articles. In the end, we must include a CTA (Call-to-Action) in order to reach our self-imposed goal and finally encourage the reader to take the action we want them to take.

Teamwork makes the dream work

The text is finally ready and what so far sounded like a one-man project is now becoming teamwork – it’s time to proofread. Who doesn’t know that? You spend some time dealing with a text and the brain reads over one or the other spelling or grammar mistake. Th15 h4pp3n5 t0 th3 8e5t. (This happens to the best)

The bow makes it a gift

Once the text is ready and has perhaps already been translated into another language, it will finally be proofread. Now it’s time for the packaging, because a text alone is not very appealing. Especially not in such a visual online world – the visual gives the whole thing the final, personal touch – whether header images, infographics, videos or illustrated instructions. It’s time to beautify the text before the “publish” button is clicked – finally the post is live.

Shout it out to the world

Now the post is finally live and you want the whole world to know about it – on social media – Instagram, Facebook or LinkedIn etc. and your newsletter subscribers – everyone should know that a new blog post is live and preferably everybody from your target group should read, comment and share it directly.

Content is king and the people behind it are queens

We don’t just want to give ourselves a pat on the back today, but all the content creators and all the bloggers out there, which keep putting a lot of effort into each and every blog post – you rock! And if we read the next blog post somewhere on the World Wide Web, why don’t we show our appreciation to the author with a “like”, a nice comment or even a critical comment that shows our interest in the topic and that may even give the author some input for his thoughts – simple appreciation with our feedback. Because every view, every click, every comment brings a smile to the face of the people behind the text.

We from mPocket say: “Thank you Jasmin, thank you Lisa, thank you Markus, thank you Carolin, we should really celebrate 100 posts live – we certainly still have a lot to learn, keep it up! By the 100th blog post in one language, we will celebrate a party ;)”

*For reasons of better legibility only the simultaneous use of male and female language forms is not used. All personal names apply to both genders.

Carolin Becker

Marketing mPocket

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The meaning behind the logo

The meaning behind the logo

mPocket

The meaning behind the logo

 

 

Reading time: 2 minutes

The logo is created out of two mirrored Ms as a reference to the M from the brand name mPocket. It further depicts the infinity or seamless symbol constituting the seamless merging of the on and offline world in retail. Customers are not thinking in channels anymore but rather expect a seamless shopping experience online and instore. Therefore, we are providing retailers a seamless solution to satisfy their customer’s expectations and meet their needs. Our mission at mPocket is giving our customers one app with an infinite number of solutions and opportunities to simplify the demands for every local retailer in their specific industry.

The “m” in mPocket stands for mobile, since we envision all existing digital touchpoints being replaced by only the mPocket app on your mobile phone.

Pocket” means that all those digital touchpoints and interactions between the retailer and the customers are available through the mPocket App on a mobile device fitting into your pocket.

Retail is becoming more and more complex with digitalization. The ever-changing customer behaviour as well as the Corona pandemic accelerated the use of digital interactions. It is a highly fragmented market with dozens of proprietary tools and touchpoints online and instore. It further increased the complexity of the work of local retailers. mPocket wants to simplify work for local retailers and help creating a seamless connection with their customers, online and offline. During the pandemic businesses had a hard time reaching their customers and finding skilled personnel. mPocket wants to create additional sales channels while taking work off the hands of those businesses. Our app functions as digital sales assistant that fits in everyone’s pocket. This assistant supports and empowers sales teams by offering a better customer overview, an easier way to reach more customers collect useful information and even automates tasks for sales associates. We strongly believe that “people buy from people” and we are convinced that digital solutions will empower local retailers to get closer to their customers and to deliver the experience they are seeking for.

Carolin Becker

Marketing mPocket

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The story behind mPocket

The story behind mPocket

The story behind mPocket

Get to know the whole story behind mPocket explained by the CEO & founder Markus Demirci

 

 

Reading time: 4 minutes

It is about the biggest employer in the world generating 90% of the global turnover and employing 50% of all jobs and apprenticeships. Disregarded in recent years, even declared extinct, it did not get the necessary support in our opinion. Although exactly this employer is the one connecting people with one another. Sustainable and environmentally friendly it preserves livelihoods, provides new jobs, offers emotional and cultural spaces for encountering and experiencing. We are not talking about any large corporations – it is about our local businesses, our favorite shops around the corner. We at mPocket want to strengthen our local businesses for the future. Why and how we are aiming to do that will be explained by our founder and CEO, Markus Demirci:

As a kid we always dream about running our own business – we start by selling lemonade on the street where we dedicate all our time and energy serving our customers. Now as a grown-up in the real world customer service is becoming more and more complex and time consuming for local retailers. Particularly with the advancing digitization you don’t just meet your customer in your shop. You meet customers in various channels online, because that is where the majority of customers start their shopping journey. Retailers needs to be more digitally engaged to drive customers back into stores without any additional effort. Despite e-commerce, brick-and-mortar retail is still the largest employer in the world.

But is the shop from your childhood and it’s problems even comparable to the ones today?

Probably not 1:1, but after 25 years of experience in retail I can tell you that there are multiple challenges for today’s retailers. Some are getting older and younger ones, the millennials, are moving up. Younger people in particular are more digitally engaged and have a more modern mindset. For them social media platforms are part of their everyday life, writing customer reviews is daily business just as sharing their experiences online. Anyone who wants to convince them to become an employee needs new tools, a modern appearance and needs to be present and visible digitally. Today it is not sufficient to wait in your shop for the next customer to visit, the competition is simply too big and diverse. Especially now with the pandemic customers and their shopping behavior have changed completely – retail now is simply more digital and store associates have more digital tasks across different systems.”

Does every shop, no matter how small or big, need to have an online shop?

No. What local retailers of all sizes need is the right support. Solutions which save time and, are easy to handle. Solutions that, help to collect more customer data to understand their needs and that simplify the retailers’ work day in and day out. The online convenience which customers acquainted with during COVID also needs to be available in brick & mortar retail. Local retail needs a tool which supports sales associates with their daily activity and does not distract or even complicate it. A tool that merges all necessary data and brings a decisive advantage.

How does such a tool look like?

I thought about that for a very long time. It was clear from the beginning that the handling must be as easy as possible and it needs to be almost like an additional digital employee for the retailers. This mission led to mPocket. mPocket is an application which can be used by everybody who knows how to use a smartphone. However, if assistance and support is still needed, our whole team is happy to guide. mPocket helps local businesses to connect, interact and engage with todays customers.

Why mPocket?

My vision from 25 years of expertise in retail is that each interaction between customers and businesses should be linked seamlessly. In our logo the m is mirrored and forms an infinity symbol which represents this seamless connection. “The online convenience in brick-and-mortar.” At the same time the m stands for “mobile” since all tools and devices which we know from retail (cash register, product scanner, screens etc.) will be replaced by a mobile device in the long term. The “remote control of life” will be the standard tool in interactions between customers and businesses. Almost everything from retail can be replaced by a mobile solution at one point and then simply fits into our pocket without sacrificing the personal shopping experience. I know, this might sound a bit too much, but why don’t you just test it yourself?

Jasmin Janson

Marketing & Communication Manager mPocket

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From whoqip to mPocket

From whoqip to mPocket

We really tried hard

- but it just did not work out...

 

 

It actually seemed so easy, but in the end it was just too hard!

Woookwip — wuukwip — whokwip — Wo-kip

That’s why, after careful consideration and with a lot of time, heart and soul involved, we decided to change our name to mPocket!

But don’t worry, nothing will change for you, except that you may have to learn a name that might not be so new for some of you! – mPocket

My vision from 25 years of expertise in retail is that customer and businesses need to be seamlessly connected, which descibes the logo – a “M” mirrored to become a seamless interaction. The “M” is also a symbol for mobile, because every tool we know today (e.g. a cash register, product scanner, big screens,…) will eventually be replaced by a mobile solution which fits into our pocket without sacrificing on the personal shopping experience” (Markus Demirci, CEO mPocket)

Our interaction solution is as seamless as our logo, enabling every retailer to offer their customers a personal, seamless and cross-platform shopping experience online, in-store and in-between. From the first contact with the customer to the payment and customer reputation post purchase – all in one solution.

Furthermore, we want to support companies in becoming more visible and convincing more customers of their value. Because we also miss the experience of strolling through our city centers and shopping in our favorite shop around the corner, especially now with the current situation. This is exactly why we have made it our vision to support the city centers, brands and shops next door and to give them a suitable tool to bring the excitement back into stores. 

It is already clear that retail has changed over time – it is no longer just our local shops that are the focus, but the entire shopping experience online and offline in-store. Customers want to interact and engage with a business everywhere, whether online, in-store or in-between. They have come to appreciate the convenience of online shopping, but still look to local shops for the personal and emotionally engaging advice. With our digital interaction solutions, we want to help brick & mortar retailers become more visible and attract more customers to their shops.

Markus Demirci

Founder & CEO mPocket

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