Live chat engagement for your businessHelp your customers get a more personal purchasing advice with Live Chat engagement.
- Why live chat engagement is so important right now?
- How to engage with your customers via live chat?
- What live chat engagement of mPocket looks like?
Especially now through the COVID-19 pandemic, but even before that, a clear trend towards online shopping was visible. While only about 27% of the purchases were made online before the lockdown in March 2020, sales peaked at 84%. But even now that shops are reopening in many places again ans looseinings allow stationary shopping, 52% still shopped online in July. Despite this trend, your customers want to continue to enjoy a shopping experience with personal customer advice.
Offer your customers the personal customer advice they value so much
Not only the ongoing COVID-19 pandemic situation with temporary business closures and the new hygiene measures, but also the convenience offered by online retail, led to an increasing trend towards online shopping. Despite the reopening of brick-and-mortar stores in many places, your customers want to reduce and shorten their stay in those stores for hygienic reasons. Distance regulations and mouth-nose masks also complicate the personal and direct character of customer advice on site. However, your customers still appreciate the personal customer advice from the local shops and expect this shopping comfort more and more online.
Engage with your customers in real time and regardless of the location
With a live chat consultation, you can pick up your customers exactly where they are – online and offer them a contemporary, location-independent, personal shopping experience. With the trend of live streaming shopping coming from China, you are shifting shopping advice, similar to teleshopping, into the digital world, but products are not touted on the TV form any studio. Instead, your sales staff can present the products, the designs, colors and variations to your customers directly live in your shop. Customers then have the opportunity to ask questions, get more advice if they are interested and also buy the products directly in the video chat. This way, you can build a more personal relationship with your customers regardless of whether they are in your shop, at home or simply on the go. With the ordering option directly in chat and the home delivery accustomed to online shopping, your customers still do not have to shop without the comfort offered online.
Take advantage of mPocket’s Connected Store solution
With our mPocket chat and messenger, we enable you and your customers to provide live chat consultation on both desktop and mobile devices so you can give live advice to your customers anywhere, anytime. In addition, in order to continue to offer the comfort of the usual customer advice, your customers do not have to switch between your online shop and chat advice, because everything is offered in one experience. The shopping cart from your shop is taken over in the consultation as well as the well-known product search and the direct payment option. With mPocket you can reach your customers exactly inbetween and you can offer them any advantages from online and brick-and-mortar retail.
Founder & CEO mPocket
Engage with your customers live with mPocket!